Refund & Return Policy

1. General Policy

Given the nature of pharmaceutical products, returns and refunds are handled strictly in accordance with drug trade norms to ensure product safety and regulatory compliance.

2. Eligible Cases for Return/Replacement

We accept return or replacement requests only in the following cases, reported within 48 hours of delivery:

• Damaged goods received (broken strips, leaking bottles, crushed packaging)
• Wrong product delivered (different from what was ordered)
• Short quantity received (less than invoiced quantity)
• Near-expiry stock delivered with less than 3 months' shelf life remaining at the time of delivery

3. Non-Returnable Cases

Products cannot be returned in the following cases:

• Expired products — no returns will be accepted on stock that has already expired
• Strips/bottles/packaging that have been opened, tampered with, or partially used
• Products stored improperly by the buyer (e.g., outside recommended temperature conditions) after delivery
• Requests raised after 48 hours of delivery
• Change of mind or slow-moving stock at the buyer's end

4. Process for Return/Replacement

• Contact us within 48 hours of delivery via WhatsApp, Email, or Phone with your invoice number, product details, and photographic evidence (for damage/wrong item cases).
• Our team will verify the claim and revert with a resolution.
• Approved claims will be resolved via replacement of goods or credit note in the next order, at our discretion.
• Cash refunds, where applicable, will be processed to the original payment method via Razorpay upon approval.

5. Freight/Shipping Charges for Returns

Return shipping charges for verified damaged/wrong/short-shipped goods will be borne by Kanan Remedies. For any other approved return at buyer's request, freight will be borne by the buyer.

6. Cancellations

Orders can be cancelled before dispatch by contacting us directly. Once an order is dispatched, it cannot be cancelled and will follow the return process above if there is a valid issue on arrival.

7. Contact Us

For return, replacement, or refund requests: