Privacy Policy

1. Information We Collect

When you register, place an order, or contact us, we may collect:

• Business name, owner/contact person name
• Drug License Number and GST registration number
• Business address and delivery address
• Phone number, WhatsApp number, and email address
• Order history, payment reference details, and communication records

We do not collect or store card, UPI, or net-banking credentials — all payments are processed securely through Razorpay, and we do not have access to your full payment credentials.

2. How We Use Your Information

We use the information collected to:

• Verify that buyers are licensed pharmacies/retailers eligible to purchase pharmaceutical products
• Process and fulfil orders, including invoicing and delivery
• Communicate order confirmations, dispatch updates, and payment receipts
• Respond to queries, complaints, or support requests
• Comply with drug regulatory and GST record-keeping requirements

3. Sharing of Information

We do not sell or rent your information to third parties. We may share necessary details with:

• Our logistics/courier partners, solely for delivery purposes
• Razorpay, for payment processing
• Government or regulatory authorities, where required by law (e.g., drug license verification, GST audits)

4. Data Storage and Security

Your information is stored securely and accessed only by authorized personnel. We take reasonable technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure.

5. Cookies

Our Site may use basic cookies to improve browsing experience (e.g., remembering login sessions). We do not use cookies for third-party advertising or tracking.

6. Your Rights

You may contact us to:

• Request a copy of the information we hold about your business
• Request correction of inaccurate information
• Request deletion of your data, subject to statutory record-retention requirements applicable to pharmaceutical trade

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.

8. Contact Us

For any questions regarding this Privacy Policy, please contact: